Booking Terms & Conditions
Welcome to Krishnavilas, where your comfort and satisfaction are our top priorities. Before booking your stay, please review our terms and conditions for a hassle-free experience.
Rooms
- Full payment is required before arrival, and all additional payments must be settled before checkout.
- Check-In timing is 10:00 a.m., and Check-Out timing is 12:00 p.m.
- Guests must provide valid ID proof at the time of checking in.
- Indian citizens must show their Aadhar card, PAN card, or driver’s license.
- Foreign citizens, expats, and NRI’s must show a valid passport and visa, or their OCI card.
- All rooms are either double or triple occupancy, and room rates are calculated on a per person per night basis, with one complimentary breakfast per paying guest included.
- Upgrades and room changes are subject to availability and may incur additional charges.
- Contact us for long stays, group bookings, family celebrations, photoshoots, or events.
Child Policy
- One child under the age of 10 stays complimentary on a room only basis.
- Extra mattress available at an additional charge.
- Breakfast and meals are extra.
- Children must be accompanied by their parents.
Cancellation and Refund Policy
- Guests canceling up to 7 days before arrival receive a full refund.
- No refunds for cancellations within 7 days of arrival or no shows.
- Refunds are processed within 15 days of cancellation after deduction of applicable bank charges from refunded amounts.
Additional Information
Refunds for bookings made during long weekends, citywide sold out dates, and blackout periods (festivals, Christmas, & New Year’s) are non refundable and non changeable.
On-Demand Services
We offer the following on demand services:
- Ayurvedic oil massages
- Cultural programs, including art performances and musical recitals
- Traditional culinary experiences not listed on the menu
To avail of these services:
- Book at least seven days in advance.
- Services are subject to availability.
- Contact us for more details and rates.
Experiences with Moksha Stories
Upon confirming your stay, you can book any of the excursions or experiences detailed on our website’s experience page.
- Book offline at least 7 days before arrival.
- Full payment required upon confirmation.
- Modify plans at least 7 days before arrival.
- All bookings subject to availability and prior reservation.
Additional Information
- Full refund for cancellations up to 7 days before arrival.
- No refunds for cancellations within 7 days of arrival or no shows.
- Refunds processed within 15 days of cancellation after deduction of applicable bank charges.
House Rules
To ensure a pleasant stay for all guests, please adhere to our house rules:
- Quiet hours are from 22:00 to 07:00.am
- No smoking in the rooms.
Damage to Property and Prohibited Substances
Guests are expected to treat our property with care and respect.
- Any damage caused to the property or its amenities will be the responsibility of the guest.
- Charges for damages will be assessed and billed accordingly.
- Guests are prohibited from engaging in illegal activities or consuming prohibited substances on the property.
- Any violation of this policy may result in immediate eviction without refund.
Medical Emergencies
- Krishnavilas is not liable for any medical expenses incurred by guests during their stay.
- Guests are advised to have appropriate travel insurance to cover medical emergencies.
Billing and Payment Processing
Payment Processing Entity
Please be advised that while Krishnavilas Heritage Home operates the website located at https://krishnavilasheritagehome.com and provides services related to our esteemed heritage home, all billing and payment processing is handled by Banyan Estates, the managing company. This means that for any services availed or products purchased through Krishnavilas Heritage Home’s website, the financial transactions, including the collection of payments and processing of refunds if applicable, will be conducted by Banyan Estates.
Billing Name on Statements
For clarity, any charges or transactions made through our website will appear on your bank or credit card statements as “Banyan Estates” rather than Krishnavilas Heritage Home. This is an important detail to note to ensure recognition of the charges and to prevent any confusion or concerns regarding the source of the transactions.
Acknowledgment of Billing Terms
By using the services provided by Krishnavilas Heritage Home and engaging in transactions on our website, you acknowledge and agree to this billing arrangement and consent to Banyan Estates managing the financial aspects of your transactions. This includes understanding that any inquiries or disputes regarding billing should initially be directed to our customer service team, who will liaise with Banyan Estates to resolve your queries or concerns efficiently.
Contact Information for Billing Inquiries
Should you have any questions regarding billing, payments, or if you require further clarification on the relationship between Krishnavilas Heritage Home and Banyan Estates, please do not hesitate to contact us at [insert contact information]. We are committed to ensuring a transparent and hassle-free experience for all our guests and clients.
Liability and Legal Jurisdiction
- Krishnavilas shall not be liable for events or circumstances outside our control, including natural disasters or third party service providers.
- Any legal disputes shall be subject to the jurisdiction of the courts in Bangalore.
Right of Entry Reserved
We reserve the right to refuse entry or service to anyone, ensuring a safe and enjoyable environment for all.
Rates are subject to change
Please note that all rates and terms are subject to change without prior notice.
Disclaimer
While we strive to provide the best possible experience, operating on a good faith basis, we cannot be held responsible for events outside our control. We are not liable for acts committed by any external service providers or third parties.
Thank you for considering Krishnavilas for your stay. For any inquiries or special requests, please contact us at [email protected]. We look forward to welcoming you!